Easy Hassle-Free Returns
We hope you’re completely stoked about your new bike. If you aren’t, let us know.
Returns will only be accepted if:
- product is in new condition,
- purchase was made within 30 days,
- original packaging is included,
- proof of purchase is submitted, and
- package is shipped within the United States.
Questions? Give us a call at 800-251-8435 or, fill out the "Contact us" form with your order details.
- Contact us here to begin the process.
- A Diamondback customer care team member will reach out to you within two business days.
- Once approved, our customer care team will help determine the best way to return your order. These include:
- You take care of the packaging and shipping yourself (to help with shipping costs we can provide a call tag for a $75 fee). Need help boxing? Watch the video for Diamondback bike repackaging or, for many bikes under $500 MSRP, watch re-boxing your standard Diamondback.
- Drop your unboxed bike off at the local shop where you picked up your order.
- Have a mobile shop come to you for pickup, if available (a fee may apply).