Frequently Asked Questions
What size of bike should I get?
For information on finding the right size bike, look here.
What is Ready Ride?
Diamondback Ready Ride bikes are easy build bikes that are fully pre-assembled, repacked, and shipped direct with only a few steps to get you out on the road. Ready Ride bikes reduce the pains of at home assembly, getting you out riding faster.
How do I find information on bike assembly or bike tuning?
How do I create an account?
Creating a diamondback.com account is easy. You can click on My Account and register anytime. You can also create an account when you place an order.
How long will it take for my bike to arrive?
Standard Home Delivery – Bikes ship from our warehouse with in one business day, arrival is often 2-6 business days from purchase based upon delivery method selected. Assemble yourself! Signature for delivery required.
Pickup at your Local Bike Shop – At checkout, select a retail store partner to receive and build your bike. Allow 4-7 business days after arrival for assembly.
Beeline – Once your bike is ordered, we will email you a link that allows you to schedule the delivery date for your bicycle. The earliest appointment date has a buffer built in that allows for the bike to be shipped and assembled by the technician. Upon delivery of your fully built bike the tech can fit you to the bike and answer any questions about proper maintenance. If you have any issues scheduling, please call Beeline Support at (855) 582-4537.
What does “Out of Stock” mean?
Out of Stock means that we no longer have inventory of that item. We keep items that are out of stock up on our website for reference and specifications for our customers.
Do you ship to Canada?
Unfortunately, at this time we are only able to accommodate orders within the United States.
Do you ship internationally?
Unfortunately, at this time we are only able to accommodate orders within the United States for standard orders. We do ship internationally with our Custom Studio. Please inquire with our Live Chat agents or an Andean specialist to see if your country is included.
What forms of payment do you accept?
We accept all major credit cards: Visa, Mastercard, American Express, and Discover. We also accept PayPal, and Affirm monthly payments.
My bike did not come with a kickstand, why not?
The majority of bikes do not come with kickstands as some frame materials or styles many not be able to accept a kickstand. Please connect with us or see your local bike shop for suggestions.
Where can I buy replacement parts for my bike?
Many replacement parts are not OEM specific to Diamondback and can be directly purchased at a local bike shop; if you have questions about compatibility connect with our customer service agents here or via Live Chat.
Where is the serial number on my bike?
The serial number is located on the underside of the frame where the pedals and crank arms attach. It will be a string of letters and numbers.
Is my bike covered under warranty? How do I find out?
To learn more about your bike's warranty click here, or connect directly with our experts via Live Chat.
How can I get a manual for my bike? Do you have a manual that is specific for my model?
Most manuals are not model specific. You can download the most current manual here.
I am missing something from my Diamondback bike box. How do I get one?
Connect with our customer service experts here or through Live Chat. We will do our best to get you what you need!
What is the max rider weight for Diamondback bicycles?
All of our adult bikes are warrantied to 300 pounds. if you weigh over 300 pounds and ride our Diamondback the bike frame and bike parts will not be covered by Diamondback’s warranty.