Frequently Asked Questions

 Where can I get replacement parts for my bike? 

You can purchase replacement parts directly from Diamondback by connecting with customer service agents here or via Live Chat. 

Where is the serial number on my bike? 

The serial number is located on the underside of the frame where the pedals and crank arms attached. It will be a string of letters and numbers.

How do I get warranty service for my bike? 

For your safety and convenience we recommend warranty service done through an authorized Diamondback dealer. If there are challenges getting your bike to an authorized dealer connect with us directly here or through Live Chat so we can help you get safely back on the road.

Is my bike covered under warranty? How do I find out? 

To learn more about your bike's warranty click here, or connect directly with our experts via Live Chat or email. 

How can I get a manual for my bike? Do you have a manual that is specific for my model? 

Manuals are not specific by model. You can download the most current manual here

I am missing something from My diamondback bike box. How do I get one? 

Connect with our customer service experts here or through Live Chat. We will do our best to get you what you need!

Can I order parts/ bikes direct from Diamondback? 

Yes. Connect with us here to order replacement parts for your bicycle.

What is the max rider weight for Diamondback bicycles?

All of our bikes are warrantied to three-hundred pounds. You can ride our bikes if you weigh over three-hundred pounds yet damage to bike frame and bike parts due to rider weight will not be covered by Diamondback's warranty. 

How do I find information on bike assembly or bike tuning?

Click here for our vast information and videos about how to tune your ride.

What is Ready Ride?

Diamondback Ready Ride bikes are easy build bikes that come pre-assembled with only a few steps to get you out on the road. So if home full bike assembly isn’t your thing order direct with Ready Ride.

How do I find out how much a specific bike weighs?

We don’t list our weights publicly, yet if you connect with our customer service experts here or via Live Chat, we will do our best to get the information you need!

What size of bike should I get?

For sizing information look here.