Diamondback Bicycle Limited Warranty

Diamondback Bicycles warrants this new bicycle frame against defects in material and workmanship, subject to the following limitations, terms, and conditions:

It is the owner’s responsibility to thoroughly read and understand the owner’s manual and regularly examine the product to determine the need for professional, authorized service or replacement. Please consult a Diamondback Bicycles Authorized Dealer with any questions on use and maintenance. Regardless of the length of the warranty, Diamondback Bicycles does not infer that the bicycle will last forever or cannot be broken. All Diamondback framesets and bicycles have a finite, limited useful product life cycle. The length of this useful life cycle will vary by environment, riding conditions, frame material and construction, riding style, maintenance, and the amount as well as type of use the bicycle or frame is subjected to. A worn out bicycle does not indicate it is warrantable, rather that the bicycle has outlived (exceeded) its useful product cycle.

Item Warranty Term Length
Steel bicycle frames with wheel size less than 20˝ Lifetime, for as long as the original retail purchaser owns the bicycle*
Steel bicycle frames with 20˝, 24˝, 26˝, or 700c wheels Lifetime, for as long as the original retail purchaser owns the bicycle*
Alloy bicycle frames with 20˝, 24˝, 26˝, or 700c wheels Lifetime, for as long as the original retail purchaser owns the bicycle*
Full Carbon Fiber or Carbon fiber/alloy bicycle frames with
20˝, 24˝, 26˝, or 700c wheels
Lifetime, for as long as the original retail purchaser owns the bicycle*
Full Suspension bicycle frames Five years from the date of original retail purchase to the original
purchaser of the bicycle*
Forks, Non-branded One year from the date of original retail purchase
Forks, Branded Covered under the fork manufacturer’s warranty. Consult your dealer
for details.
Components, Non-branded One year from the date of original retail purchase
Components, Branded Covered under the component manufacturer’s warranty. Consult your
dealer for details.
Finish and decals One year from the date of original retail purchase
Suspension parts including but not limited to bushings,
pivot bearing, link plates, bolts, fasteners, chain stays,
seat stays, and shock units
One year from the date of original retail purchase under the condition
that the bicycle is regularly maintained as well as operated under
normal riding conditions
Labor, frame replacement One year from the date of original retail purchase
Labor, parts replacement / Including Swingarm Thirty days from the date of original retail purchase
  1. This warranty only applies to the original retail purchaser and is not transferable.
  2. Specific model exceptions to this warranty are noted with the bicycle documentation.
  3. Diamondback Bicycles sole obligation during the acceptable duration of this warranty is, at Diamondback Bicycles option, to repair or replace the product with a current item that is equivalent in construction, design, or value.
  4. Diamondback Bicycles liability under this limited warranty shall never exceed the amount of the original purchase.


To obtain service under this warranty, you must:

  1. Return your fully assembled Diamondback Bicycles bicycle to a Diamondback Bicycles Authorized Dealer within the United States of America. A bicycle that has had the components removed cannot be evaluated or warranted.
  2. Provide proof of purchase, including but not limited to the retail bill of sale, your credit or debit card receipt, or other satisfactory proof of the date of purchase.


This warranty does not apply to damage or failure due to:

  1. Accidents, alteration, abuse, neglect.
  2. Material fatigue, normal wear and tear.
  3. Improper assembly, maintenance, or installation of parts or accessories not originally intended to be compatible with the bicycle as sold, including but not limited to power assist accessories, forks, brakes,or tires different from original specification.
  4. Improper assembly by non authorized dealers inclusive of bicycles sold in a carton to the end user.


This warranty also excludes:

  1. Commercial use (such as rental or security fleets), racing or competition, stunting, jumping, trick riding, ramp riding, aggressive riding, riding with excessive loads, lack of technical skill, competence, or experience of the user.
  2. Bicycle frames, which have been repaired (e.g. welded or bonded), repainted, or had the original decals removed.
  3. Frames, forks, wheels, axles, handlebars, and stems, which are bent from just riding along, can be a sign of misuse or abuse and are not covered under this warranty.
  4. Personal transportation costs or product freight costs to or from a Diamondback Bicycles Authorized Dealer.
  5. Any additional costs associated with the incompatibility of existing parts and the replacement frame or fork. These costs are the responsibility of the consumer.

 

Warranty replacement frames must be fully assembled by a Diamondback Bicycles Authorized Dealer to maintain the warranty coverage.
The warranty for the replacement frame shall be the warranty offered for the equivalent bicycle’s frame of that model year. If not assembled by the dealer, replacement frames are considered aftermarket frames. Aftermarket frames are only warranted for one year from the date of purchase for the original purchaser. This one-year warranty excludes any issues that can be traced to assembly or component incompatibility.

This warranty is expressly in lieu of all other warranties, and any implied warranties of merchantability or fitness for a particular purpose created hereby, are limited to the same duration as the express warranty herein. Diamondback Bicycles shall not be liable for any incidental or consequential damages. Some states do not allow the exclusion or limitations of implied warranties, incidental or consequential, so the above limitations and exclusions may not apply to you. Retailers and wholesale outlets for Diamondback Bicycles products are not authorized to modify this warranty in any way. This warranty gives the original owner specific legal rights. Other additional rights may vary from state to state.

All Diamondback bicycles meet or exceed CPSC standards. Complete equipment is included with each Diamondback bicycle but not necessarily shown in photographs, e.g. reflectors. All Diamondback bicycles are covered under warranty. See your authorized Diamondback dealer for complete details. Diamondback specifications are subject to change without prior notice. Diamondback is a registered trademark of Raleigh Cycle Limited. Diamondback bicycles are distributed by Raleigh America, Inc.

WARNING: All riders depicted in this catalog are professionals. Do not attempt to duplicate any actions that are beyond your abilities. ALWAYS WEAR A HELMET!

Diamondback Bicycles
6004 S. 190th Street, Suite 101
Kent, WA 98032 USA
Phone: 253-395-1100
warranty revised: 04/10/08