Diamondback’s first priority is your satisfaction, and we do issue refunds on unused merchandise within 30 days of purchase. Bikes must be unbuilt, unused, and in its original packaging to be accepted. Any clothing and accessory items must be unused with the tags still attached to be accepted.
Any item that does not meet the conditions of our return policy will be shipped back to you at your expense.
Returned items are subject to restocking charges. These charges will be deducted from your refunded total, at $50/bike and $9/box for parts & accessories.
All returns will be refunded to the original payment method, and will be processed within 1-3 weeks of receipt. Please allow 1-2 billing cycles for the credit to show up on your statement.
We will gladly assist you with defective merchandise. If your item has a suspected manufacturer defect please contact us:
Customer Service: 800-251-8435
- Securely package the return shipment.
- Affix the Fed Ex return label to the outside of the box. (The return label will be included with the pack slip on the original box.) Please remove or cover all old labels or barcodes.
- Contact Fed Ex (1-800-GoFedEx or www.fedex.com/us) to arrange collection of the item or drop off the package at a Fed Ex store of your choice.